Try changing your web browser to either Google Chrome or Mozilla Firefox. Some other web browsers at times cause this type of issue.
If this does not help then contact TurboTax support for assistance.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
