The purchase is not in your Amazon download account? - https://www.amazon.com/gp/help/customer/display.html?nodeId=G2CJPY7HHXBLMR5E
If unable to download from Amazon then contact TurboTax support for assistance.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
