The TurboTax online editions for tax year 2021 have shut down for the season. To complete and file a 2021 tax return using TurboTax you will need to purchase, download and install one of the 2021 desktop editions on a personal computer, desktop or laptop, Windows or Mac operating system.
Your post shows you ordered the 2021 Deluxe online edition and requested to use the Refund Processing Service. Meaning that you wanted to pay for the online editions with your federal tax refund.
Did you pay for the online edition with a credit card? If so, do you have a payment to Intuit/TurboTax showing on your credit card account?
See this TurboTax support FAQ for how to complete a tax return originally started with the TurboTax online editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/finish-prior-year-retu...
If you have proof of payment for the online edition, contact TurboTax support so they can push a 2021 installation file to your download account .
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
