Did you not check the system requirements before you purchased the CD/download?
https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
You can still try to use the Free File site from the IRS if you can finish and file it by November 17; after that it closes down.
Use this IRS site for other ways to file for free. There are 8 free software versions available from the IRS Free File site
https://apps.irs.gov/app/freeFile/
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
