@ frethomas wrote:
Yes, and then when you try to purchase extra states, there are no end to the problems you will get when you try to download the additional states/forms. Then three different customer service people later, no solution and you end up preparing using free forms from the state's website. All this after being charged the fee for both the additional forms and for efiling.
Sorry you had trouble. Since you said you had problems when you "download additional state forms", I assume you are using desktop software (CD/download).
"charged the fee for both the additional forms and for efiling."
You may be able to get a refund for at least your state issues. This is a user community forum, but we can tell you how you can ask for a refund for any purchases that are still under the 60-day satisfaction guarantee. Here's a link to the online refund request form:
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...
Or you can phone TurboTax Support to ask for any refund. If so, tell them you want to invoke the unconditional 60-day satisfaction guarantee.
FAQ: TurboTax Satisfaction Guaranteed refund policy
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/turbotax-satisfac...
