The "expert" who said that to you was confused. It is only with online TurboTax that you can use the live help from a CPA, and only if you upgrade to TurboTax Live. If you are using the C D/download you do not have access to those "live" experts. You can post questions here in the user forum, or you can contact customer support. But, to be clear----you do not have access to the "Live" tax help when you use the CD/download.
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
