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I purchased Turbo Tax 2018 Deluxe + State for Mac from Amazon, but it doesn't include the state download once installed.
Amazon.com Mac version for Federal+State download doesn't actually come with the State download.
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UPDATE: It looks like Amazon incorrectly mapped the SKUs on the backend and delivered the incorrect product to customers. I currently don't know the next steps but it will most likely come from Amazon.
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Hi Kevinconroy,
Thank you for your purchase. We were recently
informed that customers who purchased the download version of TurboTax Deluxe
with State between the dates of 10/30-11/14 mistakenly received the wrong
product. If you believe you were affected, please take the following steps (1)
de-install TurboTax from your computer or laptop, (2) go to your Amazon
Software Library, (3) select your TurboTax 2018 Deluxe with State product and
(4) reinstall it onto your computer or laptop. As you go through the product,
you may see a screen that prompts you to pay for State, when you click on
“Purchase State”, you will see that your first State Download is included at no
charge ($0.00). We apologize for the inconvenience and will be releasing an
update in the product to correct this message.
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The State programs are not yet available for download. They usually become available in late December or early January. However, with the tax code changes for 2018 the state programs may be even later this tax year.
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Are you sure you got an update today dated "November 21"? I haven't received any update since last week's update.
You can either wait a while to see if it updates and solves your issue. If it doesn't, you can phone TurboTax Support, and they can "possibly" push you the state download-- IF your state is ready for download in preliminary form (many states cannot be downloaded yet.) Even if it can be downloaded, the state forms will not be final and fully functional until late January or even February.
TurboTax Support will be closed after today until Monday due to the holiday. Hours 5AM-5PM Pacific (8AM-8PM Eastern).
Use the form at the link below to schedule a call back, or it may provide a number. Where the form asks what product you use, be sure in the dropdown menu you indicate "CD/download."
<a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact">https://support.turbotax.intuit.com/contact</a>
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Can you provide a screenshot of the pay screen?
This will help us create a case for the product team.
Thank you.
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<a rel="nofollow" target="_blank" href="https://drive.google.com/open?id=14z6u2fRQoTRaoHxAfz53X_C72mmPRtkz">https://drive.google.com/open?id...>
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We appreciate your patience.
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