Get your taxes done using TurboTax

On 11/18/18, I purchased from Amazon the TT2018 Deluxe CD for Mac&PC (with State), but TT will not do a free CA State download on my Mac (High Sierra). TT wants money, etc. The TT CD and the CD package shows that State is to be included. Is this a problem for Amazon to fix, or can TT fix this?  Thanks. Henry