I bought the 2017 tax return package. the money came out of my account. However Iam unable to use or even fined it. i have looked at the start menu and found my 2016 returns. witch i believe i somehow started over.
If you purchased the TurboTax 2017 software from TurboTax as a download then you only need to sign onto your download account and download the 2017 installation file - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=downloads
Or if you paid for one of the TurboTax 2017 online editions, the 2017 online edition was permanently closed after October 15, 2018.
If you downloaded the software then see this TurboTax support FAQ for locating the download using Windows - https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-windows-software-download/0...
If you downloaded the software then see this TurboTax support FAQ for locating the download using a Mac - https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-mac-software-download/00/25...
