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To make sure you're in the right TurboTax account, you have to use the same user ID every year. Just using the same email isn't enough since an email can be connected with several user IDs and accounts. Related Information: Forgot your TurboTax Onlin... read more
When you create an account to use TurboTax, you're creating an Intuit account. You can use this account to access all of Intuit’s powerful products including TurboTax, Mint, and QuickBooks with the same User ID and password. When you update any of yo... read more
Try these steps to recover your User ID or password: Go to our account recovery page. Enter one of the following: Phone number (recommended) Email address User ID Follow the on-screen instructions. Once you’re done, we’ll either send you a code to he... read more
Here's how to find out which TurboTax accounts are linked to your email address: First, sign out of your account (otherwise, you'll be thrown into a loop in step 2). Go to our Get help signing in to your account page, enter your email address, then c... read more
To update your TurboTax Advantage account, see these instructions. To update your TurboTax (non-Advantage) account email, phone number, mailing address, or password: Sign in to TurboTax and select Intuit Account on the left, just above Sign Out (you ... read more
To make sure you're in the right TurboTax account, you have to use the same user ID every year. Just using the same email isn't enough since an email can be connected with several user IDs and accounts. Related Information: Forgot your TurboTax Onlin... read more
If you’re trying to sign into your account and expected, but didn’t receive, a verification code on your phone, make sure your: Phone number is correct. In some cases, we’ll tell you the number (or the last digits) we’re sending the verification code... read more
Here’s how to update your payment info: Make sure to do both Parts below. Part 1 - Update Your Payment Info for This Year’s Order (only) First let’s locate this year’s order – Start here: TurboTax Advantage Order Status. Enter your information as req... read more
If you're using TurboTax Online, you may have seen multiple charges for the Pay With My Refund fee of $39.99. Solution for computer Log into TurboTax Online. Open your return and go to the File section. Select Review your order and scroll down to Cho... read more
To pay for TurboTax: Sign in to TurboTax and select the Take me to my return button. Select File in the left menu and then select Start next to Step 1 Review your order. Select View payment options. Select Pay with credit card (or Pay with federal re... read more
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