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New Member
posted Jun 23, 2020 11:30:32 AM

Received an email

I received an email stating that their trying to take the money for processing my taxes from my checking account provided but I selected to have it taken directly from my refund. 

I also have not received my stimulus check yet!

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1 Replies
Level 15
Jun 23, 2020 11:34:44 AM

Turbo Tax needs to get paid in a certain amount of time.  You had to agree to it.  See What if the IRS keeps your refund for something or reduces it?  https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees/00/26313

 

See The top of this FAQ

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102

 

It says you can ask them to delay it........

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.