I tried to use Turbo to check my credit score for the first time, and it asked me a series of questions about random people and places that I wasn't familiar with. After reaching the end of it, it told me that the information didn't match what was on file with the credit bureau, and after a second attempt I was locked out of trying again for 30 days. What should I do about this? Is it possible that I've had my identity stolen, or is this some automated jumble that's going wrong on their end?