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New Member
posted Apr 14, 2020 4:21:46 PM

Can’t access turbo card account!?!?

Why am I having problems with my card login? I literally just used the card app earlier today but now there’s a problem where I can’t sign in at all... Wtf man 

4 15 2474
15 Replies
Level 2
Apr 15, 2020 6:11:00 AM

Same I just used it yesterday and now it will not even work .

New Member
Apr 15, 2020 6:15:03 AM

I’ve tried the app the website and the phone number and still chording is working 

Level 2
Apr 15, 2020 6:25:11 AM

i cant seem to get into my turbo card app as well!!!! i have tried the app and the website and still doesn't wanna work!!!!! whats going on !!!

Level 2
Apr 15, 2020 6:38:28 AM

Same issue with me and they won’t even answer phone calls at all 😒😒 this is not good man if this problem isn’t. Fixed ASAP never again using this app for doing my taxes

Level 2
Apr 15, 2020 6:58:17 AM

the phone number does work either 

Level 2
Apr 15, 2020 6:58:52 AM

Doesn’t *

Level 1
Apr 15, 2020 9:05:22 AM

Seriously?! This is ridiculous! I’ve been using Turbo Tax for 6 years and usually it was great service and very easy, but now with the lack of information or customer service AND not to mention the whole scandal with over charging customers this year ( tried to swindle me into paying for the premium even though I always file free with my small income and assets )  I DEFINITELY don’t trust this company anymore. Even if you guys don’t have any information which is probably a lie, you should be answering your phone calls at LEAST. 

Level 1
Apr 15, 2020 9:25:49 AM

Are you going to fix the app? I can’t access anything.

Level 2
Apr 15, 2020 9:30:20 AM

Yeah same here man this is poor management in their part and they should’ve prepared for this but no! Now all of a sudden their whole system is down🤣 turbo tax you guys really disappointing everyone now

New Member
Apr 15, 2020 10:25:29 AM

Nothing is working, no app, no phone number and zero customer service 

New Member
Apr 15, 2020 10:36:12 AM

someone needs to fix this. supposed to get my stimulus check today... no customer service number working, no app working, can’t even log in online! wtf turbo tax. pissing me off. i even deleted the app and redownload it. keep saying no connection 

 

Level 1
Apr 15, 2020 10:47:20 AM

That what I said . How I'm having hard time access the app and phone like what going on.  Soon it time for peoples to get there money here come the bull . Like why

Expert Alumni
Apr 15, 2020 10:54:31 AM

The Turbo Card app/site is experiencing high volumes today due to stimulus payments being funded. We know everyone is anxious to get their stimulus money and we appreciate your patience. If you are experiencing any issues please wait a bit and try again.

New Member
Apr 15, 2020 12:47:01 PM

Why can’t we login? I don’t even need to speak with anyone 

Level 8
Apr 15, 2020 12:56:45 PM

We are seeing an unprecedented number of people trying to access their Turbo Card accounts, due to stimulus payments being funded by the IRS. We know everyone is anxious to get their stimulus money and we appreciate your patience.