We are not able to see the issue in your account. For security purposes, we do not have access to your tax information.
If you believe the tuition amount in box 1 on your Form 1098-T is not reported correctly, you can make an adjustment by checking the bubble under box 1.
In TurboTax online,
This often happens. You school might have reported your information incorrectly on the Form 1098-T. You should report the actual amount of tuition you paid in 2020. In the program, you are allowed to make an adjustment under box 1 . It is important to enter the actual amount of tuition expenses you paid. This allow the program to calculate your education tax break correctly on either a Form 8863 or Form 8917.