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New Member
posted Apr 11, 2025 7:45:49 AM

is there a tech issue adding or editing a form 1098, all other forms can be loaded successfully on my end except for the 1098, and I tried removed and add, did not work.

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1 Replies
Expert Alumni
Apr 11, 2025 8:30:52 AM

Try closing TurboTax, and then clear your cache and cookies.

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

TurboTax FAQ: How to clear your cache 

TurboTax FAQ: How do I delete cookies?