Double check the math and that you actually qualify. If the tuition does exceed 25% of your AGI and you are not getting any deduction, contact support.
Differences Between MA and Federal Tax Law For Personal Income states:
College Tuition Deduction - Massachusetts allows a deduction for tuition payments paid by taxpayers for themselves, their spouses, and their dependents who attend a qualifying two or four-year college leading to an undergraduate or associate degree, diploma, or certificate.
The deduction is equal to the amount by which the tuition payments, less any scholarships, grants, or financial aid received, exceed 25% of the taxpayer's Massachusetts adjusted gross income.