Why was I double-charged or billed twice?

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
United States of AmericaEnglishEN

Pick a language

CanadaEnglish CanadaFrançais
cancel
Showing results for 
Search instead for 
Did you mean: 
TurboTax Help
Intuit

Why was I double-charged or billed twice?

If you see two identical charges (down to the penny) in your online statement, one of them is probably a temporary authorization as opposed to an actual charge or debit.

Although authorizations aren't charges or debits, they can reduce the available balance in your account for 24–72 hours (exact time frame depends on the individual bank or credit card issuer). Contact your bank or credit card company to dispute a duplicate authorization if you wish to remove it before the 24–72 hour drop-off period.

If you see multiple charges on your paper statement, or you're not sure what they're for, contact us. If possible, have your order or confirmation number handy.

Was this helpful?

You must sign in to vote, reply, or post
Dynamic AdsDynamic Ads
v
Privacy Settings