Why was I double-charged or billed twice?
If you see two identical charges (down to the penny) in your online statement, one of them is probably a temporary authorization as opposed to an actual charge or debit.
Although authorizations aren't charges or debits, they can reduce the available balance in your account for 24–72 hours (exact time frame depends on the individual bank or credit card issuer).
You may be able to contact your bank or credit card company to dispute a duplicate authorization if you wish to remove it before the 24–72 hour drop-off period. But, keep in mind, not every bank allows disputes when the charge is still pending. If it isn’t a valid charge, it typically falls off after the pending is complete. If it doesn’t fall off, the customer could then contact their bank to dispute the charge.
If you see multiple charges on your paper statement, or you're not sure what they're for, contact us. If possible, have your order or confirmation number handy.
