Because the TurboTax CD/Download state e-filing fee covers transmission costs and does not guarantee acceptance, it's our policy to not issue refunds except under these special circumstances:
- You weren't able to successfully e-file because of a tax situation your state government doesn't support.
- The rejection is caused by an override in your state return that we instructed you to enter as a workaround to a known product issue.
- A known program error or state government problem blocked you from successfully e-filing your state return.
- You were accidentally charged a second e-filing fee when you resubmitted your state return.
If any of these situations apply to you, you can contact us for a refund.
Note: If you used TurboTax Online, know that we don't charge a separate e-filing fee, so there's nothing to refund in this case.