I'm trying to file ant it is saying I need to purchase TurboTax Delux because "You have general business credits (Form 3800)".
I don't own a business and a google search doesn't turn up anything about that form that is related to my situation.
Delete the Form 3800 and if there is a Schedule C delete that also
Click on Tax Tools on the left side of the online program screen
Click on Tools
Click on Delete a form
Thank you. I tried deleting the form the way you said. It says it deleted it, but then it still shows the form. There are three related to 3800. I've tried deleting all three and none of them go away.
Probably your best bet is to clear the return and start over to get these forms removed and make sure when starting over you do not answer any questions concerning any type of business in the positive or Yes.
If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over. Click on Tax Tools on the left side of the program screen while working on the 2023 online tax return. Click on Clear & Start Over.
I really don't want to start over. I already spent 4 hours on this. Do you know if there's a way to get support to help with this kind of thing?
You can try TurboTax support to see if they can assist in this problem.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax