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Level 2
posted Apr 27, 2025 1:26:31 PM

TurboTax e-filed and both returns ACCEPTED. Why getting TurboTax email: "We've found a missing field in your profile"

My TurboTax app shows both of my 2024 Federal and State returns (e-filed April 12th)

were ACCEPTED and I'm finished with my taxes.

 

Now April 27, and TurboTax sent an email (from: TurboTax [at] em1 [dot] turbotax [dot] intuit [dot] com) 

saying "We've found a missing field in your profile".

 

How could anything be missing after TurboTax approved both returns 2 weeks ago??

0 1 2362
1 Best answer
Level 15
Apr 29, 2025 11:14:25 AM

Most likely you have received a marketing email.  Marketing sends out all kinds of emails at this time of year.  If you know that you filed and your e-files were accepted you can ignore marketing emails.   But...just so you know---TurboTax never says your refund was "approved."  TT only tells you that an e-file was accepted.  Approval comes from the IRS-- not from TurboTax.

 

 

 

FROM THE IRS WHERE’S MY REFUND SITE:

https://www.irs.gov/wheres-my-refund

How it works

Where's My Refund shows your refund status:

  • Return Received – We received your return and are processing it.
  • Refund Approved – We approved your refund and are preparing to issue it by the date shown.
  • Refund Sent – We sent the refund to your bank or to you in the mail. It may take 5 days for it to show in your bank account or several weeks for your check to arrive in the mail.

 

 

1 Replies
Level 15
Apr 29, 2025 11:14:25 AM

Most likely you have received a marketing email.  Marketing sends out all kinds of emails at this time of year.  If you know that you filed and your e-files were accepted you can ignore marketing emails.   But...just so you know---TurboTax never says your refund was "approved."  TT only tells you that an e-file was accepted.  Approval comes from the IRS-- not from TurboTax.

 

 

 

FROM THE IRS WHERE’S MY REFUND SITE:

https://www.irs.gov/wheres-my-refund

How it works

Where's My Refund shows your refund status:

  • Return Received – We received your return and are processing it.
  • Refund Approved – We approved your refund and are preparing to issue it by the date shown.
  • Refund Sent – We sent the refund to your bank or to you in the mail. It may take 5 days for it to show in your bank account or several weeks for your check to arrive in the mail.