☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Apr 14, 2024 10:23:57 AM

The software won't let me skip the who experienced business identify theft question even though none of us did! What do I do?

I had answered yes before and then went back and changed it and now it won't recognize my no!

0 1 2050
1 Replies
Expert Alumni
Apr 19, 2024 6:31:39 AM

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.