Is there problems with Turbotax users receiving their $600 Stimulus check?

Coronavirus Tax Relief and Economic Impact Payments | Internal Revenue Service (irs.gov)

the news said the problem we don't receive the stimulus its do to Turbo Tax, I went to IRS get my payment and it states they have no info, why is that, they said to check with Turbo Tax, cause that's why we didn't get it, this is upsetting me very much. 

can someone answer my question, I'm getting upset, you cant call the IRS they wont answer calls