is somebody using my social security number? I called turbotax, but cannot pass over the customer service rep, who told me that has limited resources to help me, she gave me (mina) a security link, but it did not work, and there is not email or phone to call and get an explanation in this time of scams and all digital, it is a shame that cannot find any help. PS: Somebody told to Mina (the customer rep) that is was a mass email, but I never got it with a very specific company name, it sounds to me as BS, and told her that it was a way her partner get rid of customers when he does not know the answers. I hate to be treated as stupid.
This sounds like spam and whoever sent you the email is trying to get you to click on something to report that you did not work for them. This does not mean they have your social security number. This ploy is referred to as a Phishing email. They are essentially fishing for someone to "take the bait" and click on their link or call them. They will then ask for personal identifying information, usually under the guise of confirming who you are, but you are unknowingly giving them information they do not have.
I would delete the email.
Hi CatinaT1
Thanks fir taking the to answer my concern.
Please confirm, this address belongs to intuit Turbotax:
this is where the email that triggered my concern is coming from.
Your system is not allowing me to share a screenshot
Please let me know
email address is: ending in after the arroba em!.turbotax.intuit.com
once again, the system did not allow me to place the entre email address
it is not a spam, I have it in my profile, what should I do?
this is the notification I have right here in the app
@frankp1060 That is more than likely a marketing email based on incorrect information. TurboTax marketing has no way to know if your W-2 is ready for import.
Ignore the mail and delete.
it is in my profile, why is that? as notification, besides the email
it is a shame that I cannot get a good answer from you, I really hope that TurboTax, intuit did not have any any security breach you are not telling me
Please use this link to report the email to Intuit. There is a place under the "note" section with a link that will allow you to contact us to take further action if needed.
the link you shared does not work.
I am still receiving the email saying that I have a W2 from a company that I did not work for.
This is the TurboTax support FAQ that the link was pointing to - https://ttlc.intuit.com/turbotax-support/en-us/help-article/security-risk/avoid-phishing-scams-spoofed-sites/L1VBU9ck5_US_en_US?uid=m73wr245
DoninGa
thanks!, but it does not help either
you say there the following:
What we won't do
none of those are examples of what is going on with me.
I believe that I cannot get a real person answer because I am not paying the premium prices, is that the reason?
every time I ask to speak with an agent, first pay and them ask, the intuit way?