At the bottom of your TurboTax page (once you log in) you will see the hyperlink for "Cobrowse" which will be near the "license agreement" and "Security" hyperlinks also at the bottom of the screen.
When you are on the phone with TT support they will walk you thru the co browse or file sharing options.
Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.
See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
@leslieicenhour What are you trying to do? We cannot tell what software you are posting from. Are you using TurboTax Live? If so:
You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 5 p.m. Pacific time
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
Or....
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday
@dkw2887133 Follow the steps below:
Please see the attached screenshots for reference.
pressing cobrowse results in error message for me...