Confirming information, I get this error message: “It looks like some of your info doesn’t match what our credit bureau partner has on file”. Not sure what to do now?

Where are you on your return?

 

Are you trying to pay with your refund?

 

The Refund Processing Service is an option for paying your TurboTax fee by deducting it from your federal tax refund. It's a convenient way to pay for TurboTax if you don't have (or don't want to use) your credit or debit card.

 

You don't need Refund Processing Service to e-file and process your refund and refund processing won't slow down or speed up your refund.

 

There may be a charge for this service, depending on your situation and which add-ons you choose. We'll display the fees, if any, when you get ready to file.

Requirements

• You'll need to e-file your federal return. It's not available if you paper-file your federal return.
• The Refund Processing Service option only appears if you have a federal tax refund, and you can only deduct your fees from your federal (not state) refund.
• You'll need to direct-deposit your refund into a single account, and the name on the bank account needs to match the name on the tax return.
• Refund Processing Service can only be used once to pay your fees.
• Fees (if any) are charged once, when the IRS processes your return. If your return is rejected, you might have to enter your bank account info again, but we won't charge you a second time.

 

 

This is so unhelpful. IT WON'T LET US SIGN IN! WHAT QUESTIONS ARE YOU ASKING? You're not helping. How do I sign in when I get this SPECIFIC error message? What am I supposed to do? There is no help on your site and this support is completely useless and the wrong answer.

@RehanRC1   You posted to a thread that is over two years old.   What are you trying to do?   We cannot see your screen or the message you are getting.