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Level 1
posted Mar 9, 2024 7:59:31 PM

With the latest update (March 2024), I can no longer preview/print/print to pdf my forms. I was just about to efile, but now I'm stuck. What happened?

On a mac, Sonoma, and when I pick any of these options, it just goes to the gaudy circle and I have to force quit.

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1 Replies
Expert Alumni
Mar 11, 2024 8:55:52 AM

A Mac user in this Apple support forum found that the print problem was due to a font issue but didn't remember the specific fix. 

 

An Intuit rep on the QB forum recommended this fix:

 

To print..., you must change... to Airy New. Here's how to change custom form styles (in Acrobat):

 

  1. Go to Settings and then select Custom form styles.
  2. Select New style.
  3. Click the edit dropdown.
  4. Choose the Change up the template.
  5. Choose Airy New. 
  6. Hit Done.

See this help article for instructions to contact TurboTax Support.