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New Member
posted Feb 4, 2020 11:42:08 AM

Why wasn’t I offered to get a prepaid card from TurboTax if there was a problem with my direct deposit ???

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1 Replies
Intuit Alumni
Feb 4, 2020 7:34:29 PM

A prepaid card is an option you can choose while filing your taxes. We cannot opt you in for a prepaid card automatically.

If there is an issue with your direct deposit, the IRS will issue you a paper check.

Please refer to the article below.

Tax Season Refund Frequently Asked Questions