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Level 1
posted Feb 28, 2025 10:26:35 AM

Why was I chaged twice for my 2024 Turbotax Desktop?

I noticed that I was charged twice for the same product.  How do I get that second charge refunded?

Products:
TY2024 TurboTax Desktop Premier DIY Advantage(2)
TY2024 TurboTax Desktop Premier DIY Audit Defense

 

Any guidance would be appreciated.

0 1 719
1 Best answer
Level 15
Feb 28, 2025 10:27:36 AM

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

1 Replies
Level 15
Feb 28, 2025 10:27:36 AM

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax