According to the information I see here your personalized Turbo Prepaid Card should have been delivered 5-10 business days after ordering it. If not please call toll-free at (888) 285-4169. When the recording begins press 1, then press 2 to report your card as not received.
If you have trouble with calling, you can also go to this page https://gethuman.com/contact/Green-Dot for more contact information for greendot.
Please see the TurboTax FAQ below for more information.
https://ttlc.intuit.com/replies/6419975