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New Member
posted Jun 1, 2019 1:00:21 PM

Why haven't I been paid when you already have? No records on your website also, why not?

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1 Best answer
Intuit Alumni
Jun 1, 2019 1:00:23 PM

We are sorry to hear about your inconveniance - we have escalated your case to Green Dot, and someone should be contacting you shortly, at the information on file for your account.

3 Replies
Level 15
Jun 1, 2019 1:00:22 PM

What does the IRS say?  Have they sent it?  <a rel="nofollow" target="_blank" href="https://www.irs.gov/refunds">https://www.irs.gov/refunds</a>
Only the IRS can tell you why or when.

Intuit Alumni
Jun 1, 2019 1:00:23 PM

We are sorry to hear about your inconveniance - we have escalated your case to Green Dot, and someone should be contacting you shortly, at the information on file for your account.

Expert Alumni
Jun 1, 2019 1:00:25 PM

Log back into your TurboTax account and click on File in the left-hand navigation.  If you did not complete the filing process, the program will prompt you to begin the filing process.

If the return has been filed, use the e-file status lookup tool to check the status of the return.