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New Member
posted Aug 2, 2024 3:54:23 PM

Why has my 2021 return been received but not processed by the IRS?

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2 Replies
Level 15
Aug 2, 2024 3:56:06 PM

Only the IRS can tell you.  TurboTax gets no information from the IRS after you file your return and it has been accepted for processing by the IRS.  

 

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

 

Level 15
Aug 2, 2024 4:36:13 PM

A 2021 return?  When did you file it?  If you didn't efile it by Oct 2022 you had to mail it.  Did you use the current online version?  Online is only for 2023 now.