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New Member
posted Jun 1, 2019 12:04:13 PM

Why do have to pay TurboTax if I haven’t received my refund nor do I know when it is going to get my refund?

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1 Best answer
Level 15
Jun 1, 2019 12:04:15 PM

When you chose to have your fees paid from your federal refund, you agreed that if you did not receive a refund or if it was delayed beyond about 45 days, that you would pay the fees separately. TurboTax is not responsible for delays in your refund caused by the IRS.

1 Replies
Level 15
Jun 1, 2019 12:04:15 PM

When you chose to have your fees paid from your federal refund, you agreed that if you did not receive a refund or if it was delayed beyond about 45 days, that you would pay the fees separately. TurboTax is not responsible for delays in your refund caused by the IRS.