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New Member
posted Jul 30, 2025 7:31:39 PM

Why didn’t I get my refund for using the mobile app to do my taxes for first time they emailed me saying the were going to reimburse me

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1 Replies
Level 15
Jul 31, 2025 6:12:32 AM

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh