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Level 1
posted Feb 18, 2021 1:44:46 PM

Why did'nt turbotax online give me a option for the prepaid visa card?

im filing through turbotax but it did'nt give me the option for the prepaid visa card why is this?

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1 Replies
Intuit Alumni
Feb 23, 2021 12:32:53 PM

There are two possible reasons you weren’t able to get a card:

 

1. You're using the TurboTax CD/Download software or the IRS Free File Program delivered by TurboTax.

Only TurboTax Online and the TurboTax mobile app offer the Turbo® Visa® Debit Card.

 

2. Your application couldn’t be approved or wasn’t completely processed.
For help, visit TurboDebitCard.com or call us toll-free at (888) 285-4169.

 

Please click Why can't I get a Turbo® Visa® Debit Card? to learn more.