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New Member
posted Feb 17, 2020 5:57:47 PM

Why can’t I get a debit card through u guys and why can’t I use my own debit card for my refund

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1 Replies
Intuit Alumni
Feb 17, 2020 6:36:44 PM

The two main reasons why you may not be able to get a Turbo Visa Debit Card are:

 

  1. You're using the TurboTax CD/Download software or the IRS Free File Program delivered by TurboTax.
  2. Your application couldn’t be approved or wasn’t completely processed.

In the latter case, please contact customer support for additional assistance.  Refer to the following TurboTax FAQ for contact information:  Why can't I get a Turbo® Visa® Debit Card?

 

You can use your own debit card, if it's tied to a bank account.  Choose direct deposit as your refund method and type in your routing and account number.  See the following for instructions for assistance:  How do I change my refund method? - Community