TurboTax does not necessarily know that you are having trouble receiving your stimulus check, as that information is held in confidence by the IRS, so that may be why you were not notified by us.
If you had your TurboTax fees deducted from your refund when you filed your tax return, then the IRS may have sent your stimulus check to the bank that processed your refund, which is different from your bank. If this happened, then TurboTax will have notified the IRS of your correct account information.
Stimulus payments began to be deposited yesterday (January 8th) for millions of our customers affected by the IRS error. We expect most of these payments to be available today, but banks could take a few business days to process your payment.
You can use the following link to learn more:
If you do not receive it by the time you prepare your tax return this year, you can apply for the payment on your tax return and it will be included with your refund.