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New Member
posted May 31, 2019 7:20:22 PM

Why am I not getting the pay with my refund option?

HOH, Unemployed, EIC, Misc income, $1000 refund - simple return.

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1 Best answer
Level 15
May 31, 2019 7:20:29 PM

The option to have the TurboTax account fees deducted from the federal tax refund, Refund Processing Service with an additional fee of $34.99, will not be available if your tax return has forms and schedules not yet finalized for e-filing.

See this TurboTax support FAQ for IRS forms availability - https://ttlc.intuit.com/questions/1908854-irs-forms-availability-table-for-turbotax-individual-perso...

Click on Review at the top of the program screen.  In the Review section is a screen that shows the forms and schedules included in your tax return that have not been finalized and the date they will be available.

Once all the forms and schedules included in your tax return are available for e-filing the option to select the Refund Processing Service to have the TurboTax account fees deducted from the federal tax refund will be available.

1 Replies
Level 15
May 31, 2019 7:20:29 PM

The option to have the TurboTax account fees deducted from the federal tax refund, Refund Processing Service with an additional fee of $34.99, will not be available if your tax return has forms and schedules not yet finalized for e-filing.

See this TurboTax support FAQ for IRS forms availability - https://ttlc.intuit.com/questions/1908854-irs-forms-availability-table-for-turbotax-individual-perso...

Click on Review at the top of the program screen.  In the Review section is a screen that shows the forms and schedules included in your tax return that have not been finalized and the date they will be available.

Once all the forms and schedules included in your tax return are available for e-filing the option to select the Refund Processing Service to have the TurboTax account fees deducted from the federal tax refund will be available.