Where’s my turbo card ? Did it go to the correct address?

You will need to contact Turbo Visa Debit Card for questions about your card. You will typically receive the Turbo Visa Debit Card in the mail in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days). Please see this TurboTax FAQ for more information.

If it has been longer than 10 business days since you filed your tax return and you selected your direct deposit with the Turbo Visa Debit Card you can visit TurboDebitCard.com or call toll-free at (888) 285-4169 to order a replacement and check the address on record.

Follow these steps to request a replacement card when you call:

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birth date. 

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/27306

I still have not received my turbo card. It's been more then a month. 

For any assistance with your Turbo Prepaid Visa, please click here to contact customer service.