Where is my tax return from Green Dot Bank?

Did you have the TT fees withheld from the federal refund  and then the balance sent to your bank account or debit card ?

If so the refund needs to go from the IRS to the third party bank to your bank account.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

Sorry you are having so much trouble getting your refund.  The following link has ways to contact them, you might have tried that already but maybe it will help.

https://www.greendot.com/helpcenter/contact-us

I appreciate this but I have already ventured down this path and contacted everyone associated. I know the money is at Green Dot Bank. 

Sadly they are no help. 

@Piggy1   I don't know if you have a Facebook account but if you do, Green Dot is on Facebook.  Maybe you can enter a comment about your situation and maybe then get help.

https://www.facebook.com/GreenDotBank/

In the future ... NEVER use the refund processing service if you can avoid it ... either pay the TT fees upfront  or better yet use one of the IRS free file options ...

If you qualify you can use one of the  8  IRS FREE FILE options (AGI has to be  $73K or less)...  https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

I’m going on Month 5 & they won’t answer phone and IRS said they can’t do anything about it. We’re you able to fix your situation so I know what I can do?

Run around with the IRS for 6 months to find out that they sent my Fed return to Green Dot bank. IRS told me to follow up with TurboTax. I talked to a customer service rp at TurboTax who told me that can't occur and finally talked to a TurboTax supervisor who agreed on GreenDot was TurboTax bank and that I should call them as problems like this happen all the time and Oh well good luck!

I expressed my frustration with having to chase this refund after doing my due diligence and the fact that TurboTax just washes their hands.

Horrible customer service. 5 years of using TurboTax and NO MORE!!!!!

TURBOTAX HAS NOTHING TO DO WITH YOUR REFUND EVER. Once you have successfully efiled the return they get no further information about the return or your refund and they cannot by law.  Expecting them to intercede on your behalf is unreasonable.  You are the adult that agreed to use  the refund processing service so it is your responsibility to handle this issue yourself.  Review the contract you signed for the actions you can take.  

After a return has been  efiled and accepted, it can sometimes take the  return PDF a while to update and become available at the Tax Home landing screen.   If you can't use the Download/print button at the Tax Home or the "Download/print the PDF" link in the section "Your Tax Returns & Documents", OR  if you're getting incomplete documents when you use one of those methods, here's an alternate way to print by opening the filed return back up to print at the Print Center ... save the PDF with the worksheets to see the contract. 

NOTE:  When you open your return back up, do not make any changes in it if it's already been filed.  If you later have to amend the return, it has to start off exactly as it was when it was originally filed.

• Log in and at the Tax Home or in the section "Your Tax Returns & Documents" for 2021, look for a link "Add a State."
• Click on "Add a State."  (you don't really add one.  That's just to open your return back up.)
• After the return is open, click in the left menu column on TAX TOOLS, then PRINT CENTER.
• Then choose "Print, save, view this year's return."
• The next screen should offer some options:  "Just my tax returns", or "include government worksheets (optional)", or "include government and TurboTax worksheets (optional.)"
• See if one of those PDFs has what you need.  The latter has the most pages.

NOTE:  Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc.  Be sure to store them safely and securely to guard against computer theft, hacking, etc.

Did you have the TT fees withheld from the federal refund  and then the balance sent to your bank account or debit card ?

If so the refund needs to go from the IRS to the third party bank to your bank account.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

Hi, Did you get a solution to this problem? I am dealing with the same problem and can’t get help. 

1 year later & several calls month after month & still no money.

It’s been a year? How is this legal? I’ve hit the 5 month mark. 

Did IRS give the option to start an inquiry? I may do that next.

I’m not sure. But everytime I have called every number supplied to me for GreenDot, it hangs up on me so I know they blocked my number. I asked the IRS twice about helping me & the second time I called them, they said a case was never opened so they opened a new one & I never heard anything back. So I’m just tough outta luck i guess. 

I am still going back & forth to the bank sayijg they sent it back to IRS & the IRS is saying they never got it back from the bank.

I goggled this issue, & turns out they have done this to several people. Years later, they still haven’t got their tax return.

That is horrible. TurboTax is failing to protect its users. This experience has made me decide to not use them next year. @Turbotax

This may be a dead end but it’s worth a try. 
https://www.irs.gov/forms-pubs/about-form-3911 

I might have found a solution. It’ll take a couple months but I’ll write down step by step & update you if it works

Over a year later, I got my check!!! This is what I did: 

I emailed - 

[email address removed] & in the email I put this info…

• Primary taxpayer's name - include first and last name
• Tax filing year - calendar year that you filed the tax return in question
• Last 4 digits of SSN - provide the last 4 digits of the primary taxpayer's Social
• Security Number
• Expected refund amount - include the expected refund amount for the tax filing in question
• Exact amount the IRS disbursed
• Exact date the IRS disbursed funds 

after I put this info, I asked them to send me proof that they sent it back to the IRS. They replied within 1 business day with the document in which the date was wrong so I asked them to redo it & send it back to me. 

I printed the letter they emailed to me, a 1040 form from IRS & mailed it to the IRS. 

1-2 months later, I received my Tax Refund from the U.S department of the Treasury through the mail…

I HOPE THIS HELPS SOMEONE ❤️

TurboTax won’t let me put the email 🙄 

Thank you. Every time I call them they won’t answer. I will give this a try. I did finally file a refund trace request with IRS. That can take 120 days. 

thank you!!

They wouldn’t answer my calls either, luckily I found that email 

Did they actually respond? Did they release your refund?

They did answer the email!