Let me chat with an agent
See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
@robin-rockwell Do you mean you cannot find the account that you used to prepare your 2020 tax return? Or are you trying to ask about your refund---which is likely delayed due the IRS backlog?