Did you receive a notice in the mail from the IRS requesting the copy of a W-2? Then where and how to send the W-2 copy would be in the notice.
No they have held my refund and when I finally got ahold of someone they said its because they didn't receive a copy of my w-2 but they wouldn't tell me what I needed to do.
That means that the IRS did not receive a copy of the W-2 you entered on your tax return from the employer. It is the employers responsibility to provide the IRS with the copy. Unless and until you receive a notice in the mail from the IRS requesting that you send anything to them you can only wait.
So there is nothing I can do? I was depending on that refund money. Should I contact my employer or will the IRS do that?
It wouldn't hurt to contact the employer and ask if any other employees have reported a similar experience.
You may also benefit from contacting a Taxpayer Advocate and see if they can help get any more information on how to fix the situation.
https://taxpayeradvocate.irs.gov/
There is nothing TurboTax or anybody here can do to assist with something like this, sorry.