When I filled my taxes with Turbotax; I was told by a live assitant that being in "uncollectable status"; the IRS would NOT recoupe my refund. That was not true. Why?

On the IRS, track my refund site, it say's "My refund was applied to a latter payment. Whats the point of being in "Uncollectable Status?'

20048

Level 10

Apr 20, 2024 5:28:03 PM

@Lawharris7 Your tax return may show you're due a refund from the IRS. However, if you owe a federal tax debt from a prior tax year, or a debt to another federal agency, or certain debts under state law, the IRS may keep (offset) some or all your tax refund to pay your debt.

this is just a public forum. To make a complaint about what a rep told you, you need to contact TT.

Go to our Contact us page.
Select your product and edition, ask your question, then select Continue.
Enter your contact info, then select Get the phone number.

This is the most efficient way for you to connect with the right person. If you still need help, you can contact us at (800) 446-8848.

TT ONLINE :

If you're using TurboTax Online:

Sign into your TurboTax account (if you aren't already signed in).
Once you're in, type Contact us in the Search bar.
Select the Contact Us button from the results.
Select the pencil icon to enter your question and select Let's talk.
Now choose between:
- Posting your question to our community of experts (Post a question)
- Talking one-on-one with a live TurboTax Expert or CPA (Get a call)
  - Free Edition (without PLUS): This is not covered, so when you select Talk to a specialist, you'll be asked to add PLUS benefits first.

Why sign in to the Community?

When I filled my taxes with Turbotax; I was told by a live assitant that being in "uncollectable status"; the IRS would NOT recoupe my refund. That was not true. Why?