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New Member
posted Mar 17, 2024 1:54:03 PM

When attempting to print, I get a popup windows that says: Preparing your documents This may take a few moments. Nothing else happens. How can I print?

The windows is supposed to render the PDFs of the forms. That does not happen. Nothing happens.

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1 Replies
Expert Alumni
Mar 20, 2024 12:07:00 PM

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.