It usually takes 5 to 10 business days for the Visa card to come. However, if you have never received your card, please visit TurboPrepaidCard.com or call us toll-free at 1-888- 285-4169 (select, Option 1, then 2) to get a new card sent. Please make sure the correct address is on file.
See the TurboTax FAQ below, for more information about your Visa Card: https://ttlc.intuit.com/replies/6419971
TurboTax does not have access to your account for the Turbo Prepaid Visa Card issued by Green Dot.
All questions concerning the TurboTax Prepaid Visa card from Green Dot, or your account with them, should be directed to their customer service. Find more information at https://turbodebitcard.intuit.com/contact-us
I'm trying to figure where my Green Dot card is an if my stimulent check was direct deposited on to it
Go here: https://www.irs.gov/coronavirus/economic-impact-payments
This FAQ site may also answer your questions.
https://www.irs.gov/coronavirus/economic-impact-payment-information-center
Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.
For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/
@Rosajeff wrote:
Trying to track my greendot card
If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.
The Turbo Visa Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation.
My green dot card hasn’t arrived yet can you tell me why ?
@Mamodeo
Unfortunately, we don't have access to the information regarding your Turbo Visa Debit Card in this public forum. You will need to call customer service. The correct number is listed on the Contact us page.
The Customer Care Green Dot phone number can be found here: Contact Us.
For more information, see: Turbo Debit Card or Turbo Debit Card Stimulus Payment.
To get your account information from the IRS, see: IRS View Your Tax Account.
@JackTy21 If you have any questions or need assistance with your Turbo Visa Card, please visit TurboDebitCard.com or call toll-free at (888) 285-4169.
If you have any questions or need assistance with your Turbo Visa Card, please visit TurboDebitCard.com or call toll-free at (888) 285-4169.