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New Member
posted Feb 17, 2025 2:43:02 PM

What does it mean if my refund has been accssed

What does it mean if turbo tax emailed me and said my refund has been accssed

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1 Replies
Expert Alumni
Feb 17, 2025 2:45:41 PM

This is a safeguard that is built into TurboTax. 

 

If you "ACCESS" your tax return from a location that TurboTax doesn't know you will get a message or Email stating that this happened and that you should contact us if it wasn't you.

 

It is a notification that a different device from the last time was used to access your account. If you are concerned that someone other than you accessed your TurboTax account.  Use this link to contact customer support.