What does it mean by your refund is still being processed a refund date will be issued when it’s available?

@Setoshawn07  asked:  "What does it mean by your refund is still being processed a refund date will be issued when it’s available?"

It means the IRS is still working on it.   How long has it been?   If it's been significantly longer than 21 days, here's how you can phone the IRS, if you wish, to see if they can give you any word on what they are doing and how much longer it might take.

IRS:  800-829-1040 (7AM-7 PM local time) Monday-Friday

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

• First choose your language.  Then listen to each menu before making the selection.
• Then press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".  
• Then press 3 "for all other questions."
• Then press 2 "for all other questions." 
• It may then ask for your SSN, but do not enter it.  Just wait.   If it asks for SSN a second time, still do not enter it. 
• Then it will get "tired", and you'll get another menu.  Choose 2 for "personal".
• Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
• I usually use a speakerphone so I can work on something else while waiting.

evidently the IRS computers found something and it was pulled for manual review.  only the iRS can provide additional info

Call 800-829-1040

• Choose your language,
• Then choose option 2
• Then 1
• Then 3
• Then 2
• When it asks you to enter your SSN or EIN do nothing – wait - - After it asks twice, you will get another menu
• Then 2
• Then 3

It should then transfer you to an agent. Note when its phone line are busy you may be on hold for a long while or disconnected