Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
I called earlier it said they received my refund and also said it’s scheduled for tomorrow to be sent to my bank I called I just called now they saying they haven’t received my refund what’s going on
Right im contacting corporate also filing a complaint with them
Just a heads up for anybody reading this, I used this service/company and they worked great for me. Didn't delay my refund one bit, got it exactly when IRS said it would deposit it, to the day. I would use the deduct from refund feature again if I couldn't swing the upfront costs.
Wonder how this is going to work for the stimulus checks since the IRS more than likely doesn’t have our direct deposit information since it was sent to this bank first and not directly to our banks Linda messed up!! Now I wonder how long we shall have to wait for using this service!!!
What if you had no fees and your return went to your turbo debit card?
If your bank was listed on your tax return, it will go to your bank.. The other bank and the TurboTax fees are handled internally.
Unfortunately, we are still waiting for IRS guidance regarding updating or providing direct deposit information for the stimulus payments to TurboTax cards. We will have more information once the government finalizes the details."
What I can tell you is that you will get a letter or Email prior to receiving the check.
I filed my taxes with Turbo Tax in 2017 and gave direct deposit info, but a third party charged a small fee, and gave me my return money. Did the IRS get/have my direct deposit info? I did file 2018 by mail, and did put direct deposit on tax form but I ended up owing money. Will IRS still input direct deposit info from tax form, and/or will it still be on file with IRS from 2017 Turbo Tax refund. Thanks Sean Clark
Are we getting our stimulus checks on are turbo tax card?I was really relying on this money please give me the real answer
@Landocommando777 wrote:
Are we getting our stimulus checks on are turbo tax card?I was really relying on this money please give me the real answer
If you received your federal tax refund by direct deposit on the Turbo Visa card then you will receive the stimulus payment by direct deposit on the Turbo Visa card.
I filed my taxes with Turbo Tax in 2017 and gave direct deposit info, but a third party charged a small fee, and gave me my return money. Did the IRS get/have my direct deposit info? I did file 2018 by mail, and did put direct deposit on tax form but I ended up owing money. Will IRS still input direct deposit info from tax form, and/or will it still be on file with IRS from 2017 Turbo Tax refund. Thanks Sean
You can contact customer service. https://turbodebitcard.intuit.com/contact-us The only way to have a new card mailed to you is to call (888) 285-4169.
Follow the steps below.
Listen to the recording (you cannot skip it) Press 2 to continue using the automated system. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these) The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1 Press 2 for the option of " have not yet received your card". Next you will be prompted to enter your social security number, zip code, and birthday. At this point the system should give you an option to get a new card sent or allow you to speak to an agent.
Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.
I am tracking my stimulus check and it’s saying that it’s going into another bank account “*******2086” that’s not mine.
I filed direct deposit in 2019 with turbo tax
I’m concerned that it’s going in the wrong account.
what should I do ??
How do i find put what bank account the bank use for my stimulus check
If you filed a 2018 or 2019 federal tax return and you received a refund, the IRS will use the direct deposit information for the most recent tax return to deposit the stimulus payment if you otherwise qualify to receive it.
The bank account routing number and account number should be on Line 21 b, c, and d of your 2019 Form 1040. For a 2018 Form 1040, it will be on Line 20b, c, and d.
Same problem here. I'm super stressed. If you get an answer could you please share. Thank you
The IRS says my refund was sent to turbo. Tax bank but i don't have a new card just my old card and there's no money on this card
Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
This statement was made back in April 2020 and here it is Jan5, 2021 and our 2nd stimulus did exactly this. You were so tight when you said this. Turbo Tax should have been paying closer atte6to what the irs was doing with our second stimulus. Now many of us are screwed out of getting our money on time.
If you used the refund processing service to pay the TT fees from the federal refund and the balance put on the TT card then the processing bank will NOT be accepting those deposits. They will be rejected and the IRS will issue a check mailed to the address they currently have on file. Putting in a change of address with the IRS before filing your return will be a waste of time since it will not be processed fast enough but you can put in a forwarding address with the post office if allowed.
The IRS will stop mailing payments on 1/15 so if you do not get a check in the mail by 1/27 you can get the money on the 2020 return you will file. The IRS will not start processing returns until 1/27 at the earliest so you have time to wait and see.
https://www.sbtpg.com/coronavirus-stimulus-payment-info/Economic Impact Payment Information
Last updated: Dec. 30 2020 8:12 am
12/30/2020 Update
The IRS has announced that the second round Economic Impact Payments(EIP) are being delivered directly to qualified taxpayers, and the IRS has indicated payments will NOT be delivered to Refund Transfer banks including Santa Barbara TPG. TPG will not play a role in facilitating these payments. The eligibility amount and status of your stimulus payment can be found at IRS.gov/coronavirus.
If the IRS indicates funds were sent to TPG those funds will be rejected back to the IRS. The IRS may indicate funds were deposited to an account ending in the last four digits of your Social Security number. For your protection any account that was established at TPG to facilitate processing of your tax refund was closed when you received your original tax refund, and that account no longer exists.
Unfortunately, TPG does not have any visibility into this information, therefore our agents cannot answer any questions regarding these payments.
TurboTax has NO control over your stimulus check, nor can TT track it or tell you when you will receive it. The IRS will use the same banking information for the 2nd stimulus that they used for the first one. If that account (or card) is closed then the stimulus will go back to the IRS and they will mail you a check.
See this information from the IRS: