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New Member
posted Jun 4, 2019 9:03:20 PM

We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS

What exactly does this mean If turbo says the return was "accepted"?

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1 Best answer
Intuit Alumni
Jun 4, 2019 9:03:21 PM

Accepted means that the IRS has received your refund. Approved means that your return has been fully processed and is approved by the IRS. Once accepted, it can take anywhere from a few days to 3 weeks (21 days) to go from acceptance to approval, and this timeframe is unrelated to how, where, or when you filed, nor is it connected to how quickly you got your refund last year. If your refund is still processing, it has not been approved.

The most accurate place to check your status is the IRS's Where's My Refund? site. You should wait at least 24 hours after filing your return with TurboTax for the IRS's Where's My Refund to update and reflect the status of your return. 

24 Replies
Intuit Alumni
Jun 4, 2019 9:03:21 PM

Accepted means that the IRS has received your refund. Approved means that your return has been fully processed and is approved by the IRS. Once accepted, it can take anywhere from a few days to 3 weeks (21 days) to go from acceptance to approval, and this timeframe is unrelated to how, where, or when you filed, nor is it connected to how quickly you got your refund last year. If your refund is still processing, it has not been approved.

The most accurate place to check your status is the IRS's Where's My Refund? site. You should wait at least 24 hours after filing your return with TurboTax for the IRS's Where's My Refund to update and reflect the status of your return. 

New Member
Jun 4, 2019 9:03:23 PM

I filed on the 14th of march and according to turbo both fed and state has been accepted. However when I check the status on IRS site that was the msg I got. So I'm rather confused

New Member
Jun 4, 2019 9:03:24 PM

I am having the same problem. My return was apparently accepted on March 15th according to turbo tax. It is now the 27th and IRS website says the same message.

New Member
Jun 4, 2019 9:03:26 PM

Me too

New Member
Jun 4, 2019 9:03:27 PM

I have no clue what is going on , I'm just getting fed up but I will remain calm

New Member
Jun 4, 2019 9:03:29 PM

Turns out that for the part that asks for your expected refund amount make sure you're only putting the federal number and not the state

New Member
Jun 4, 2019 9:03:30 PM

Hey guys now it's saying because of child tax credit I have to wait check back mid February wtf

New Member
Jun 4, 2019 9:03:31 PM

Is anybodys still doing it?

New Member
Jun 4, 2019 9:03:33 PM

Mine is still saying this what do I do I filed on Feb 2 2019. Any help ? I haven't received no letters or anything.

New Member
Jun 4, 2019 9:03:34 PM

Same here and it starting to get old. When i called the said it should show something by the 15 but still nothing

New Member
Jun 4, 2019 9:03:35 PM

and TurboTax said I was accepted on the 4th

New Member
Jun 4, 2019 9:03:37 PM

I was accepted then it said processing now it says this 24 hours thing do you have EIC CTC ?

New Member
Jun 4, 2019 9:03:38 PM

Earned income credit - child tax credit ?

New Member
Jun 4, 2019 9:03:41 PM

Im getting the same msg.. What going on?

Not applicable
Jun 4, 2019 9:03:42 PM

Mines say the same BS  ..I filed 1/30/19

New Member
Jun 4, 2019 9:03:44 PM

I keep getting same thing wax accepted on 1/28. Hoping Tuesday will change. Getting tired of this

New Member
Jun 4, 2019 9:03:45 PM

Same here idk what’s going on

New Member
Jun 4, 2019 9:03:47 PM

Never takes this long.  I even called the 1800 number and all I got was call back during normal hours.  And dial extension 462

New Member
Jun 4, 2019 9:03:48 PM

I’m clueless this don’t make no sense

New Member
Jun 4, 2019 9:03:49 PM

I'm getting same message I filed on 2/11/19 and I was on processing message then now it says info does not match wtf and I call irs and it says the same shit

New Member
Jun 4, 2019 9:03:51 PM

UPDATE I switched filing status from head of household to single and it worked

New Member
Jun 4, 2019 9:03:52 PM

What about now mine act like its being sent.

New Member
Jun 4, 2019 9:03:53 PM

so I did mine the 25 it got accepted on the 28th of Jan. says that the est. the date is the 18th of Feb. but when I check IRS site it says "we cannot provide any information..." so I'm confused and really need this money lawd knows

Level 2
Jun 4, 2019 9:03:55 PM

I filed 1/31/2019... accepted an hour later.. few days later no bars, cant find refund wait 24 hrs yet my husbands wmr says accepted processing and has one bar filed jointly