Was supposed to get back 12k i got back $900…

More details and assistance on why your refund may have been lower than expected has been provided by clicking here. 

Im so sorry this is happening to you! That is one of the most extreme claims I've seen thus far. Did you make a copy of your taxes once they were completed by TT?? 

I’m missing 1,400 and they only gave me $95, I can’t even get a hold of the IRS & I see they took alot of other peoples money

If there's one thing I've learned from this ordeal, it's to get your taxes done in person so you can at least get some feedback. My daughter  filed earned income credit and child tax credit and got her return in 10 days. But she went into an office. You can't get through to the IRS, you can't get through to make an appointment for your local IRS and TurboTax can't answer your questions. So much for filing early. 

You should have received a letter from the IRS telling you why your refund amount was changed. The two most common reasons so far this season are:

1. You did not enter that you received the stimulus payment in TurboTax, so your return said you were getting the money back, but the IRS caught it and said, no, you already received it.
• If you look at line 30 of your 1040 and it shows an amount there, and you already received the $1,400 per person last year when they sent out the stimulus payments, this is likely the reason.
2. You did not report the full amount of your Advanced Payments for the Child Tax Credit that you already received.  Again, the IRS will catch this and make the changes to your return. 
• This you can see on line 28.  The amount on that line if you receive the Advance Payments should be one half of what you were eligible for.  If you had 2 kids under 6, you would have been eligible for $7,200 so the correct number would be $3,600 on line 28 if you received Advance Payments.  If it shows $7,200, then you did not enter your advance payments which is why the IRS changed your return. 

You should look for a letter from the IRS and if you do not have one or do not receive one, you would need to call the IRS at 800-829-1040 as no one else would have the answer as to why your refund was reduced. 

Time to take this to the BBB because looks lime we aren't  the only ones thT got ripped off, they kept $3070.70 of my fed taxes also!!

A lot of us are missing thousands, yet the IRS says they kept no offset. And you report all the stimulus you got while filling and it calculates then. Turbo Tax is smellin nefarious. You really should go raise a stink on facebook: https://www.facebook.com/turbotax/

Turbo tax took and kept $900 from me I called the IRS I was told I owe nothing and I need to speak with whoever I did my taxes with I called TurboTax sent emails and nothing. I have two friends that also used them this year and is short Thousands I believe they kept a lot of peoples money this year and I will NEVER USE TURBOTAX again anyone considering to use them DONT DO IT I paid over $100 for TurboTax and they ended up keeping $900 of my tax money stay away from TurboTax 

@joy m 

TurboTax does not receive any kind of tax refund, federal or state.

 

Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds

 

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

 

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

@joy m Turbo Tax uses a company called the Santa Barbara Tax Products Group to collect the fees associated with using their software. They are the ones who receive funds from the IRS and take TT's fees. If they are the last have their hands on your funds then you have to take it up with them. Good luck with that! Confirm with the IRS first though. Ask them to put a trace on the refund, to verify where they set it. Or your bank can verify too if you received it via direct deposit.