Used 2015 online, trying to amend federal and two states, all 3 paid for when filed. Followed instructions to amend prior year, but trying charge for 2nd state again.

Filed 2015 Federal, MN and WI online. Now need to amend. Followed instructions to download software and files. Found instructions on how to download MN forms without charge but when start TurboTax on desktop will not do proceed unless have both state forms installed. It is trying to make me buy WI again. My invoice from 2016 shows I paid for:

2015 TURBOTAX ONLINE STATE WI TY2015 PREP
2015 TURBOTAX ONLINE STATE MN TY2015 PREP
2015 TURBOTAX ONLINE PREMIER TY2015 PREP

How do I proceed?

249

1 Best answer

Level 15

Jun 6, 2019 5:58:20 AM

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Level 15

Jun 6, 2019 5:58:20 AM

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

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Used 2015 online, trying to amend federal and two states, all 3 paid for when filed. Followed instructions to amend prior year, but trying charge for 2nd state again.